What is Package/Parcel Email Notification Alerts?
When the Mailroom receives packages from the United States Postal Service (USPS), United Parcel Service (UPS), FedEx, DHL, as well as other couriers, all packages are scanned into our own system, which organizes hundreds of incoming packages and notify a recipient via tracking number of the package.
Upon submission, the recipient is notified by email that their package(s) have arrived. The recipient is welcome to come to the mailroom during our normal hours (12:30 - 4:00 PM) to pick up packages and mail belonging to him or her. The recipient must sign for the package first before receiving it. The recipient must also provide a University ID, or legal I.D., with a name that matches the addressee of the package.
One receives an email for the following notifications as well:
Can someone else pick up my Package?
If you want someone else to pick up your package, then you must send an email to firstname.lastname@example.org from the email address we have on file, or from your @mum.edu email address. The email should state the name of the person you'd like to pick up your package. Having someone else pick up your package is ideally done under extenuating circumstances only i.e. (illness, out-of-town for longer than two months, etc.). For security reasons, we are not able to hand out packages to anyone without a proper ID.
When do you use the paper system?
If TekTrack goes down, the mailroom reverts to a paper system. We record the last four digits of a tracking number and get your signature.
For your convenience, we don’t recommend coming to get your package until you’ve been notified by our department system. Know that our system does not communicate with any system outside of the university. We often experience people who claim their carrier’s status says ‘delivered,’ but it’s not arrived. It may be that a carrier’s status system reads “delivered,” even though it has merely reached the final commercial station of its distribution.
With that beings said, our system is prone to making mistakes on rare occasions. We’d like you to use reasonable judgment to assess an appropriate time to get your package, especially in a busy season, i.e., holiday season. Ultimately, we are offering a service for your convenience. The housing department is not responsible for your package and assumes no accountability for perishable items or otherwise - for any reason.
What if my mailbox is full?
When your mailbox is full then the contents are removed, a rubber band is put around it, and it is put into a hold box. The mailbox holder is then emailed and told to pick up the mail. Sometimes the recipient is no longer a student. In that case, the student must let the Mailroom know the forwarding address for all mail. If the student does respond within two weeks, the mail will be returned to sender.